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Privacy, Terms & Cookies

Last updated: 17 May 2025 · VYZN Pty Ltd · ABN: XX XXX XXX XXX · admin@vyzn.au

Privacy Policy

VYZN Pty Ltd ("VYZN", "we", "us", "our") is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose your personal data in compliance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable international standards including the EU General Data Protection Regulation (GDPR) where relevant.

1. Information We Collect

1.1 Information you provide directly:

  • Full name, email address, phone number
  • Business or venue name
  • Event details (type, date, guest count, location)
  • Messages and enquiry content submitted through our contact forms
  • Package selections and service preferences

1.2 Information collected automatically:

  • IP address and approximate geographic location (country/city level)
  • Browser type, version and operating system
  • Pages visited, time on site, referral sources
  • Device type and screen resolution
  • Cookie identifiers (see Cookie Policy below)

1.3 Information we do NOT collect:

  • Credit card or payment details (processed through secure third-party providers)
  • Government identifiers (TFN, Medicare, passport numbers)
  • Sensitive information as defined by the Privacy Act unless specifically required

2. How We Use Your Information

We use your personal information solely for the following purposes:

  • To respond to your enquiries and provide event production quotes
  • To deliver contracted services and coordinate event logistics
  • To send service-related communications (booking confirmations, invoices)
  • To improve our website, services, and user experience
  • To comply with legal obligations and prevent fraud
  • To send marketing communications only if you have opted in

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing (GDPR)

Where GDPR applies (EU/EEA visitors), our legal bases for processing are:

  • Contract performance: Processing necessary to fulfil your service request
  • Legitimate interests: Website analytics, security, fraud prevention
  • Consent: Marketing emails, non-essential cookies
  • Legal obligation: Compliance with Australian and applicable laws

4. Data Sharing & Disclosure

We may share your information with:

  • Service providers: Email delivery platforms, form processing services (Web3Forms), analytics tools — bound by data processing agreements
  • Professional advisors: Legal, accounting, or insurance professionals under confidentiality obligations
  • Law enforcement: When required by law, court order, or to protect legal rights

All third-party processors are required to implement appropriate security measures and process data only as instructed by VYZN.

5. International Data Transfers

Our primary operations are in Australia. Some service providers may store or process data overseas. Where this occurs, we ensure adequate protections are in place consistent with APP 8 and GDPR Chapter V requirements (Standard Contractual Clauses where applicable).

6. Data Retention

  • Enquiry data: Retained for 2 years from last contact
  • Client records: Retained for 7 years to meet tax and legal obligations
  • Analytics data: Anonymised after 13 months
  • Marketing consent records: Until withdrawn + 2 years

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal information we hold
  • Correction: Request correction of inaccurate or outdated data
  • Deletion: Request erasure of your data (subject to legal retention requirements)
  • Portability: Receive your data in a structured, machine-readable format (GDPR)
  • Opt-out: Unsubscribe from marketing at any time via the link in emails or by emailing us
  • Complain: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any right, contact: admin@vyzn.au. We will respond within 30 days.

8. Security Measures

We implement industry-standard security measures including:

  • HTTPS/TLS encryption for all data in transit
  • HTTP Strict Transport Security (HSTS) with 1-year preload
  • Content Security Policy (CSP) headers
  • Anti-clickjacking and XSS protection headers
  • Form honeypot and rate-limiting to prevent automated attacks
  • Input validation and sanitisation on all form fields
  • Access controls and regular security reviews

Despite these measures, no system is 100% secure. In the event of a data breach affecting your rights, we will notify you within 72 hours as required by law.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from minors. If you believe a minor has submitted data to us, contact us immediately at admin@vyzn.au and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

Privacy Officer — VYZN Pty Ltd
📧 admin@vyzn.au
🌐 vyzn.au
🇦🇺 Australia

Política de Privacidad

VYZN Pty Ltd ("VYZN", "nosotros") se compromete a proteger tu información personal. Esta política explica cómo recopilamos, usamos, almacenamos y divulgamos tus datos personales en cumplimiento con la Ley de Privacidad de Australia de 1988, los Principios de Privacidad de Australia (APPs) y estándares internacionales aplicables incluyendo el RGPD de la UE.

1. Información que Recopilamos

1.1 Información que proporcionas directamente:

  • Nombre completo, correo electrónico, teléfono
  • Nombre del negocio o venue
  • Detalles del evento (tipo, fecha, número de asistentes, ubicación)
  • Mensajes enviados a través de nuestros formularios de contacto
  • Selecciones de paquetes y preferencias de servicio

1.2 Información recopilada automáticamente:

  • Dirección IP y ubicación geográfica aproximada (país/ciudad)
  • Tipo y versión de navegador y sistema operativo
  • Páginas visitadas, tiempo en el sitio, fuentes de referencia
  • Tipo de dispositivo y resolución de pantalla
  • Identificadores de cookies (ver Política de Cookies)

1.3 Información que NO recopilamos:

  • Datos de tarjetas de crédito (procesados por terceros seguros)
  • Identificadores gubernamentales
  • Información sensible según la Ley de Privacidad

2. Cómo Usamos Tu Información

  • Para responder consultas y proporcionar cotizaciones de eventos
  • Para entregar los servicios contratados
  • Para enviar comunicaciones relacionadas con el servicio
  • Para mejorar nuestro sitio web y servicios
  • Para cumplir obligaciones legales y prevenir fraudes
  • Para enviar comunicaciones de marketing solo si has dado tu consentimiento

Nunca venderemos, alquilaremos ni intercambiaremos tu información personal a terceros para fines de marketing.

3. Tus Derechos

  • Acceso: Solicitar una copia de tu información personal
  • Corrección: Solicitar la corrección de datos inexactos
  • Eliminación: Solicitar la eliminación de tus datos
  • Portabilidad: Recibir tus datos en formato legible por máquina
  • Baja: Darte de baja del marketing en cualquier momento
  • Reclamación: Presentar una queja ante la OAIC

Para ejercer cualquier derecho: admin@vyzn.au. Responderemos en 30 días.

4. Seguridad

Implementamos medidas de seguridad estándar de la industria: cifrado HTTPS/TLS, HSTS, CSP, protección anti-clickjacking y XSS, honeypots en formularios y limitación de velocidad para prevenir ataques automatizados.

5. Contáctanos

Oficial de Privacidad — VYZN Pty Ltd
📧 admin@vyzn.au
🌐 vyzn.au

Last updated: 17 May 2025

Terms of Service

By accessing vyzn.au or engaging VYZN for event production services, you agree to these Terms of Service. Please read them carefully. These terms are governed by the laws of New South Wales, Australia.

1. Services

VYZN provides professional event production services including LED screen hire, audio systems, intelligent lighting, drone cinematography, DJ services, and related technical production ("Services"). Specific deliverables, pricing, and timelines are outlined in individual Service Agreements or Quotations issued to clients.

2. Booking & Payment

  • All bookings require a signed agreement and a 30% non-refundable deposit to confirm the date
  • The remaining balance is due 48 hours before the event date
  • We accept bank transfer (EFT), credit/debit card, and PayID
  • Quotes are valid for 14 days from issue date
  • Pricing is in Australian Dollars (AUD) and inclusive of GST unless stated otherwise

3. Cancellation & Rescheduling

  • More than 30 days before event: 100% credit toward a future booking (deposit forfeited)
  • 15–30 days before event: 50% of total invoice charged
  • Less than 14 days before event: 100% of total invoice charged
  • Force majeure (natural disasters, government restrictions, pandemics): No penalty; full credit or refund negotiated in good faith

Rescheduling requests (subject to availability) must be made in writing to admin@vyzn.au at least 7 days in advance.

4. Client Responsibilities

  • Provide accurate venue information, access arrangements, and loading dock details
  • Obtain all necessary venue permits, noise permits, and insurance required by the venue
  • Ensure 240V power supply is available at the venue (specific requirements detailed in quote)
  • Provide a designated point of contact on the day of the event
  • Not interfere with or tamper with VYZN equipment

5. VYZN's Responsibilities

  • Arrive and complete setup within agreed timeframes
  • Provide qualified technical personnel throughout the event
  • Maintain backup equipment to ensure continuity of service
  • Hold Public Liability Insurance of at least $20,000,000 AUD
  • Operate professionally and in accordance with Work Health & Safety laws

6. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law:

  • VYZN's total liability for any claim shall not exceed the total fees paid for the specific service
  • VYZN is not liable for indirect, consequential, or economic loss arising from service interruptions beyond our reasonable control
  • Our liability for equipment failure shall be limited to rectification or a proportionate fee reduction

Nothing in these terms excludes consumer guarantees under the Australian Consumer Law (ACL).

7. Intellectual Property

  • Custom visual content, graphics, and creative materials produced by VYZN remain our IP unless explicitly transferred in writing
  • Clients grant VYZN a limited license to use event photographs/videos for portfolio and marketing purposes unless opted out in writing before the event
  • VYZN's brand, logo, and website content are protected and may not be used without written permission

8. Drone Operations

Drone services are conducted under CASA (Civil Aviation Safety Authority) regulations. VYZN holds all required Remote Operator Credentials. Clients must notify VYZN of any airspace restrictions, no-fly zones, or venue-specific restrictions no later than 72 hours before the event. VYZN reserves the right to refuse drone operations in unsafe or non-compliant environments.

9. Governing Law & Disputes

These terms are governed by the laws of New South Wales, Australia. In the event of a dispute, parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, disputes shall be referred to mediation through the Australian Disputes Centre (ADC) before litigation.

10. Entire Agreement

These Terms, together with any signed Service Agreement, constitute the entire agreement between the parties and supersede all prior discussions. Amendments must be in writing and signed by both parties.

11. Contact

VYZN Pty Ltd · admin@vyzn.au · vyzn.au

Términos de Servicio

Al acceder a vyzn.au o contratar servicios de VYZN, aceptas estos Términos de Servicio. Estos términos se rigen por las leyes de Nueva Gales del Sur, Australia.

1. Reserva y Pago

  • Todas las reservas requieren un acuerdo firmado y un depósito del 30% no reembolsable para confirmar la fecha
  • El saldo restante vence 48 horas antes del evento
  • Aceptamos transferencia bancaria, tarjeta de crédito/débito y PayID
  • Las cotizaciones son válidas por 14 días desde la fecha de emisión
  • Los precios están en Dólares Australianos (AUD) e incluyen GST

2. Cancelación y Reprogramación

  • Más de 30 días antes: 100% de crédito para una reserva futura (depósito perdido)
  • 15–30 días antes: Se cobra el 50% del total de la factura
  • Menos de 14 días antes: Se cobra el 100% del total de la factura
  • Fuerza mayor: Sin penalización; crédito completo o reembolso negociado de buena fe

3. Responsabilidades del Cliente

  • Proporcionar información precisa sobre el venue y arreglos de acceso
  • Obtener todos los permisos necesarios de venue, ruido y seguro requeridos
  • Garantizar suministro eléctrico de 240V disponible en el venue
  • No interferir con el equipo de VYZN

4. Limitación de Responsabilidad

En la máxima medida permitida por la Ley del Consumidor de Australia, la responsabilidad total de VYZN no excederá los honorarios totales pagados por el servicio específico.

5. Contacto

VYZN Pty Ltd · admin@vyzn.au

Last updated: 17 May 2025

Cookie Policy

This Cookie Policy explains how VYZN uses cookies and similar tracking technologies on vyzn.au. By clicking "Accept All" on our cookie banner, you consent to non-essential cookies. You can change your preference at any time.

1. What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help websites remember information about your visit — like your language preference — to improve your experience on future visits.

2. Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are strictly necessary for the website to function. They cannot be disabled.

  • vyzn-cookies-consent — Stores your cookie consent choice. Expires: 1 year.
  • vyzn-lang — Stores your language preference (EN/ES). Expires: 1 year.
  • vyzn_token — Session security token for form protection. Expires: Session only.
  • vyzn_submissions — Rate limiting counter for form submissions. Expires: Rolling 1 hour window.

Analytics Cookies (Optional — Requires Consent)

These cookies help us understand how visitors interact with the website so we can improve it. They are only set if you click "Accept All".

  • Google Analytics (_ga, _gid) — Anonymous usage statistics. Expires: 2 years / 24 hours.
  • Microsoft Clarity — Session heatmaps and recordings (anonymised). Expires: 1 year.

Marketing Cookies (Optional — Requires Consent)

Currently, we do not use marketing or retargeting cookies. If we introduce them in the future, this policy will be updated and your consent re-requested.

3. Third-Party Cookies

Some third-party services embedded in our site may set their own cookies:

  • Google Fonts — Loads fonts from fonts.googleapis.com (no tracking cookies)
  • Unsplash — Stock images loaded from images.unsplash.com (no tracking cookies)
  • Web3Forms — Form processing service (no tracking cookies set)
  • ipapi.co — IP geolocation for language detection (no persistent cookies set)

4. Managing Your Cookies

You can manage cookies in several ways:

  • Our cookie banner: Click "Essential Only" to reject non-essential cookies
  • Browser settings: Most browsers allow you to block or delete cookies in Settings → Privacy
  • Email us: admin@vyzn.au to request data deletion

Blocking essential cookies may affect the functionality of the website (e.g. language preferences won't be saved).

5. Do Not Track

We respect Do Not Track (DNT) browser signals. When DNT is enabled, we will not load analytics scripts, even if you have previously accepted analytics cookies.

6. Changes to This Policy

We may update this Cookie Policy when we add new cookies or services. Material changes will require a fresh consent choice on the cookie banner.

7. Contact

Questions about our cookie use? Email: admin@vyzn.au

Política de Cookies

Esta Política de Cookies explica cómo VYZN usa cookies en vyzn.au. Al hacer clic en "Aceptar Todo", consientes el uso de cookies no esenciales. Puedes cambiar tu preferencia en cualquier momento.

1. ¿Qué Son las Cookies?

Las cookies son pequeños archivos de texto almacenados en tu dispositivo por tu navegador. Ayudan a los sitios web a recordar información sobre tu visita para mejorar tu experiencia.

2. Tipos de Cookies que Usamos

Cookies Esenciales (Siempre Activas)

  • vyzn-cookies-consent — Almacena tu elección de consentimiento de cookies. Expira: 1 año.
  • vyzn-lang — Almacena tu preferencia de idioma (EN/ES). Expira: 1 año.
  • vyzn_token — Token de seguridad de sesión para protección de formularios. Expira: Solo sesión.
  • vyzn_submissions — Contador de limitación de velocidad para envíos de formularios. Expira: Ventana deslizante de 1 hora.

Cookies Analíticas (Opcionales — Requieren Consentimiento)

  • Google Analytics (_ga, _gid) — Estadísticas de uso anónimas. Expira: 2 años / 24 horas.
  • Microsoft Clarity — Mapas de calor y grabaciones de sesión (anonimizadas). Expira: 1 año.

3. Administrar tus Cookies

  • Nuestro banner de cookies: Haz clic en "Solo Esenciales" para rechazar cookies no esenciales
  • Configuración del navegador: La mayoría de los navegadores permiten bloquear o eliminar cookies
  • Escríbenos: admin@vyzn.au para solicitar eliminación de datos

4. Contacto

¿Preguntas sobre el uso de cookies? Escríbenos a: admin@vyzn.au

Last updated: 17 May 2025

© 2026 VYZN Pty Ltd · Home · admin@vyzn.au